RETURNS: REWORK/ REPLACEMENT POLICY

For Stock & Custom Products, Return/ Cancellation/ Refund requests have to be raised within 7 days after the order is delivered to you.

Damaged product:

If in the unfortunate circumstance that the product you receive is damaged, contact customer support or through our chat option on the website. We will assure free returns in case of manufacturing defects after checking necessary proof of the damage.

Sizing:

• We urge you to check the size guide to help you select the right size before purchasing the product. In case of a manufacturing defect, we assure you free rework. If needed to change the size of a rightfully made product, we initiate a return pick up and provide paid rework.
• The customer will be charged the reverse pick-up fee and also rework charges based on the nature of the rework. The rework shall take 5 working days per product.
• The process of paid rework is mentioned below. You can contact us through the chat option on the website or you can directly contact the customer support team.
• If the product is manufactured in prescribed dimensions as per size guidelines, we do no not accept returns in the case of the product not fitting you. In case of a complaint on sizes raised by a customer, the Hyve support team will check if there has been a manufacturing defect based on images/videos shared by the customer and then will be taking necessary course of action based on the nature of issue raised.

Rework:

• Paid Rework:
  • Standard reworking charges are 400INR. The same shall include change of 1 level size as per your requirement. The size change rework can be done only for one level size reduction option (as per the size chart). For eg. M to S or XL to L
• Free Rework:
  • Hyve ensures free rework in case of a manufacturing defect once thoroughly checked by the production team.
• Rework does not include:
  • Change of prints or change of full sleeve to half sleeve and vice versa.
  • Additions/removal of addons (eg: reflectors).

Fabric:

1. 1 years of warranty. Warranty includes fabric deterioration or color fading. Wear and tear caused due to the use of the product will not be considered for warranty.
2. We strongly recommend only to handwash the jerseys and not machine wash.
3. The warranty shall not include altered products.

Zipper:

1 years of warranty. Subject to wear and tear.

WARRANTY EXCLUSIONS:

• Defects that come from normal wear and tear
• Defects caused by accident, neglect, abuse, misuse or misapplication.
• Defects caused by exposure to extreme natural conditions, liquids, or gasses.
• Defects caused by handling by third parties (such as postal service, airlines, hotels, etc.,
• Defects caused by service (including repairs) performed by anyone other than a Hyve authorized representative.
• Defect caused by a modification of a product without Hyve’s permission.

How to obtain Rework service:

If you detect a defect in your Hyve product during the applicable Warranty Period, you should contact our Customer Service Department, as indicated in How to Contact Us section below, for further guidance or replacement of your product.

Click here to Submit your Request

When you contact the Customer Service Department, you will be asked to provide:

1. Your name
2. Your address and telephone number
3. Your receipt/ order info
4. The date of purchase
5. Photos of the defect

A customer service representative will provide you with the relevant instructions on reverse shipping your product to our Service Center.
Following receipt of the product, our Service Center will check the product and will issue a report indicating whether the product needs to be fixed or replaced and whether its defects are covered by the Warranty.

IMPORTANT: Before you deliver your product for warranty service, it is your responsibility to wash the products, empty your products and verify that you have not left any object or item in the products, such as in its pockets. Hyve is not responsible for any items left in products sent to us for rework or replacement.

REPLACEMENT POLICY:

• Exchange of products is accepted only if the product is a non-customized one and as per the product return policy.
  Replacements are sent in cases where the product sent by Hyve is not matching as per the size chart of Hyve or in case of any defects in products.
• Replacement will be provided in cases where Free rework of products are not possible.
• The original product will be reverse picked up and a new product will be sent after proper checking from the side of production.

RETURN POLICY:

• Refunds shall only be initiated after a thorough check up by the production team of the product and confirmation of a manufacturing defect.
• The products shall be properly washed before sending it back to Hyve. Unwashed/used products shall not be accepted for returns, This also helps us to follow covid-19 protocols and take safety measures likewise.
• After the product is inspected, We shall be refunding the amount inside 7 working days.
• The customer also has the option to have a replacement of the product to have credits to be utilized in further purchase.

Exchange policy for non-customized products :

1. Exchange is applicable only for your non-customized products
2. If your products are customized, the exchange isn’t applicable. You can check the return/rework policy for customized products here :
3. Exchange is applicable with different-sized products.

Eligibility for Exchange

1. The product in your order is not a customized product
2. The product should not have any damage or under used condition
3. An exchange request must be raised within 7 working days of receiving your order
4. The product you purchashed is not a store product. As store products are already a customized design, exchange isn’t applicable. Any product that comes under store category or sub categories of store (like merchandise, clubs, cycling clubs, esports etc.,) is considered as a store product.

Approval for Exchange

1. Once the product is returned to our manufacturing facility, our QC team will inspect it and provide approval for exchange. QC checks will be completed within a day and will provide you updates on the next working day.
2. Providing approvals for exchange is up to the discretion of Hyve.
3. Once the product is approved for exchange, we will start production of a new product and dispatch it within 7 – 10 working days from our facility. Shipping days would be from 3 or 7+ depending on your location

Submit your Exchange Request:

When you contact the Customer Service Department, you will be asked to provide:

1. Your name
2. Your address and telephone number
3. Your receipt/ order info
4. The date of purchase
5. Photos of the product & defects

Click here to Submit your Request

Availability and Delivery

All Hyve products are made to order meaning they are manufactured after the order is placed with us. Each product is treated as a custom-made one and goes through a 6 stage process in production. Hence it takes approximately 7-10 working days to manufacture your order and an additional 3 to 7 shipping days depending on your location in India. We have chosen different shipping partners to different locations based on the time and service to your location.

If your order requires shorter delivery times, please contact our customer support executive to suggest the available shipping options and costs to your location. This situation hasn’t arisen till now, while during the exchange if your fabric is out of stock, we will suggest similar options to choose from.

If the options aren’t suitable, you can choose to wait or will offer a refund/ coupon (of product value). This decision is up to the discretion of Hyve.